Key Responsibilities
Customer Service & Front of House
Act as the first point of contact for members and guests, ensuring high levels of customer service.
Handle customer inquiries, bookings, and any issues that arise in a professional manner.
Promote and upsell club services, including racket sales, food & beverages.
To be able to deliver group and Individual Padel Sessions (High standard padel or a high-level tennis player looking to make a jump into the world of padel.)
Event & Academy Support
Assist in organising and running tournaments, socials, and corporate events.
Operational & Administrative Support
Work closely with the Club Manager to oversee stock management, maintenance of courts, and general club operations.
Assist in scheduling staff rotas and ensuring smooth daily operations.
Carry out court maintenance and monitor club cleanliness, ensuring that the facility is well-presented at all times.
Deal with any booking app enquiries problems and enquiries and liaise with support desk to resolve in an efficient and proactive manner.
Skills & Experience Required
Previous experience in a customer-facing role, preferably in hospitality.
Strong interpersonal and communication skills with the ability to engage with customers.
Administrative experience, with a keen eye for detail.
Experience in managing bookings and handling payments is desirable.
Ability to work flexible hours, including evenings and weekends.
Opportunities for Growth
The role offers a structured career development pathway within PadelStars UK, with opportunities to progress as the company expands.
Salary and benefits
£28,000-33,000 with no coaching experience
+£2,500 for a tennis/padel coaching qualification
Company PMI upon successful completion of probation
Company Pension
WillU World benefits package
25 + 8 bank holidays
Generous staff discounts
Staff uniform
Learning & development opportunities
Team events