FAQ

FAQ2026-02-11T17:57:33+00:00

Let us answer
some of your
padel questions

Can I book for one person?2026-02-10T16:43:06+00:00

The Playtomic app manages bookings. You can book as a single, a pair – and the app will allow other players to join – or you can book the whole court.

Can you hire rackets and what is the price?2026-02-10T16:34:43+00:00

Yes you can hire rackets at all PadelStars venues with the exception of Reading. Prices start from ÂŁ2 depending on location. Please contact your location for exact price.

Is group coaching available and what is the price?2026-02-10T16:34:03+00:00

Please download the Padelstars app or contact your venue of choice to find out times and dates of group coaching sessions.

Can you hire balls and what is the price?2026-02-10T16:32:35+00:00

You can purchase balls, The price starts from ÂŁ7 For exact price contact your preferred location.

How do I book courts, coaching and activities?2026-02-10T16:31:42+00:00

Please book via the padelstars app.

What is your cancellation policy?2026-02-10T16:31:25+00:00

24 hours

Can I transfer across my rating from Playtomic, PadelMates etc?2026-02-10T16:31:11+00:00

You will be invited by a Padelstars coach to take part in a levelling session

Are your courts covered?2026-02-10T16:30:58+00:00

Individual location pages will advise you how many covered and uncovered courts a venue has.

Do you have singles courts?2026-02-10T16:30:46+00:00

We do not have any singles courts

Can we play singles on a double court and if so does the price decrease?2026-02-10T16:30:33+00:00

Yes you can play singles on a double court but the price will not decrease. You will still need to pay the entire court fee for the duration

If I come along for an intro can I borrow equipment to give it a try?2026-02-10T16:30:18+00:00

Yes we have equipment to borrow on an intro to padel session

Is private coaching available and what is the price?2026-02-10T16:30:06+00:00

Coaching is available. Please ask the venue for their prices

I’m a beginner who wants to get into padel how do I start?2026-02-10T16:29:46+00:00

Please download our Padelstars app and book in an Intro to padel session or contact your preferred club and they can advise you of the times these sessions take place.

Do you have classes for kids?2026-02-10T16:29:35+00:00

Junior Padel sessions are available. Please contact your nearest venue to find out times and dates.

Do I need to be a member to book courts?2026-02-10T16:29:03+00:00

No you do not need to be a member to book courts. We offer Pay and Play at all venues.

What do I get from the different types of membership?2026-02-11T17:27:18+00:00
Standard Premium Non-member
Off-peak court fee 20% discount Free Full price
Peak court fee 20% discount 20% discount Full price
Booking window 10 days 14 days 7 days
Live bookings cap 4 6 3
Daily bookings cap 2 3 2
Cancellation up until 24H 24H 48H
Coaching & activity discount 20% discount 20% discount N/A
Members events 3 free per year 3 free per year N/A
F&B and apparel discount 10% 10% N/A
If I join in advance of the club opening when does my membership start?2026-02-10T16:28:39+00:00

Early Bird Memberships commence when the club officially opens.

If I join does my discount apply to the court or just my share of it?2026-02-10T16:28:19+00:00

Your discount applies to your quarter share of the court only.

Is there parking available?2026-02-10T16:28:07+00:00

All venues have parking.

Do you see gift vouchers? Or something that I can get to my padel-obsessed partner/parent/child/friend?2026-02-10T16:27:51+00:00

Yes we do sell gift vouchers, please enquire directly with the club.

What happens if I cancel my booking?2026-02-10T15:58:25+00:00

If you cancel within the cancellation policy timeframes, the money is credited to your in-app wallet. However, if you cancel a game without sufficient notice, you will not receive a refund.

What is the dresscode?2023-07-13T14:53:31+00:00

We suggest wearing something comfortable and suitable for a sports activity. You will need sports footwear such as trainers.

I want to try padel, but I’ve never played before. How can I learn to play?2023-07-13T14:53:47+00:00

You can book onto lessons for all ability levels, including beginner, through our bookings via Playtomic on mobile or desktop. When you play at one of our centres, we have coaches who will be happy to help you learn to play this great game!

 

I don’t have a racket or any balls. Can I get them at the centre?2025-04-23T08:30:25+00:00

This depends on which Club you’re playing at! Please refer to your particular Clubs page for information on equipment.

How far ahead do I have to book a court?2023-07-13T14:54:21+00:00

Members can book 14 days in advance and non-members 10 days in advance. If a court is available within these periods, it can be booked!

How do I book a court?2025-04-24T08:01:41+00:00

This information is contained on each clubs individual page. Please refer to your specific clubs page for booking information!

Do you have a membership option?2023-07-13T14:54:56+00:00

Yes! In the bookings section of the website, there is information on memberships and how you can become a member through the Playtomic app.

Where can I find a centre near me?2023-07-13T14:55:24+00:00

Go to locations on the navigation bar to see our existing centres and those coming soon. Keep an eye out as there will be new locations over time.

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